FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES IT COST?
Our price structure varies depending on your required timescales. Costs start from as little as 90p per recorded minute. An additional surcharge may apply for strict verbatim, speaker tracking (for four speakers or more), poor quality audio, high levels of technical terminology which may require research, regular timestamps and particularly strong accents which may be difficult to understand.
ARE THERE ANY DISCOUNTS AVAILABLE?
Yes, we offer a discount to new clients on their first order. Please ask for further details.
WHAT MEASURES DO YOU HAVE IN PLACE TO ENSURE CONFIDENTIALITY?
For full details, please see our Confidentiality page.
IS THE QUOTE SET IN STONE?
The quote is based on the information you give and on a short representative sample of the audio if applicable. If any undisclosed or unforeseen issues relating to the quality or content of the audio should arise, we will contact you as soon as is practically possible to discuss terms.
WHAT AUDIO FILE TYPES CAN YOU ACCEPT?
Our preferred file types are .mp3 or .wma but we can work with most types of digital audio and video files. We work primarily with transferable digital media and can only receive CDs, tapes or other non-digital media types by prior arrangement.
AUDIO FILES CAN BE HUGE! HOW DO I GET THEM TO YOU?
We will create a private folder for you on our file-sharing site where you can upload your audio files. (This uses Dropbox, a system which takes security and privacy very seriously. It uses SSL/TLS for data transfer, creating a secure tunnel protected by 128-bit or higher AES encryption. Data is stored in multiple secure data centres in discrete file blocks that are fragmented and encrypted using 256-bit AES. ) As audio files can be very big, they can sometimes take a fair amount of time to upload. Please be patient - this is a lot quicker, easier and far more secure than trying to email them!
Alternatively, we are happy to work with your preferred file-sharing service – whichever is easiest for you.
HOW QUICKLY WILL I GET MY TRANSCRIPT BACK?
We have a range of turnaround times available to suit your needs. These range from 5pm the same day (where available) through to ten working days. All transcripts will be returned by 5pm on the agreed day. Please note that ‘working days’ refers to Monday to Friday, excluding public holidays. So for example, an audio file received on a Wednesday with a three day turnaround would be returned by 5pm on the following Monday. For 24 and 48 hour turnarounds, prior booking made be required.
WHAT QUALITY ASSURANCE DO YOU PROVIDE?
All of our transcripts are proof read by the transcriber once completed, and then again by our in-house proof reader before being returned to you.
HOW WILL I RECEIVE MY TRANSCRIPT?
We email transcripts in a fully editable Word .docx format. Upon request, we can password protect documents or send them via encrypted file share service.
WHAT IF I’M NOT ENTIRELY SATISFIED WITH THE TRANSCRIPT?
In the rare event that you are not satisfied with a transcript, we will make all reasonable effort to revise it at no extra charge. However, this is extremely unlikely to occur - and in fact has never happened - as our typists are experienced and proficient, and all transcripts are fully proof read before being returned to the client.
WHAT IF I LOSE THE TRANSCRIPT AFTER IT HAS BEEN RETURNED TO ME?
We keep copies of completed transcripts for 30 days, after which they are deleted and permanently shredded. Digital audio files are kept for 10 days. If you require your files to be deleted from our system sooner, we are happy to comply.
HOW AND WHEN DO I PAY?
Our standard payment terms are 14 days from the date of invoice, or as otherwise agreed in writing. Where appropriate, partial advance payments may be requested. We accept payment by bank transfer, online payment and cheque.